NEIGHBOURHOOD SPECIALIST (HOUSING OFFICER)
CO-OPERATIVE HOUSING IRELAND
Co-operative Housing Ireland (CHI) is the national organisation
representing, promoting and developing co-operative housing in
Ireland.
CHI is an Approved Housing Body (AHB) and a member of the Housing
Alliance. CHI work with various stakeholders in the housing sector,
including Local Authorities, Government, aspiring homeowners, tenants
and developers and is subject to regulation by the Approved Housing
Bodies Regulatory Authority and the Charities Regulator.
Since our foundation in * we have provided over
5, * homes through homeownership, shared
ownership and social rented co-operatives. With our membership of
democratically controlled local co-operatives, we continue to manage
over 4, * homes across Ireland.
PURPOSE OF ROLE:
To deliver face to face tenancy & estate management, allocations and
lettings with an overarching emphasis on excellent customer service,
in our neighbourhoods. To work collaboratively with other teams to
deliver our priorities and ensure our landlord duties are discharged.
To deliver services of high quality, replicating high standards
continually, achieving and exceeding performance targets.
This is a full-time permanent role based on a **Apply on the
website**-hour week (Monday to Friday), although some evening and
weekend working will be required. The Neighbourhood Specialist will
report to the Neighbourhood Delivery Manager.
The role has a contracted office base in CHI’s Cork Office, located
at Ballincollig, Co. Cork. CHI facilities hybrid-working (part onsite,
part remote); however the successful candidate will be expected to
work onsite regularly and visit other CHI offices when the need
arises.
DUTIES & RESPONSIBILITIES
HOUSING MANAGEMENT / CUSTOMER SERVICE:
* Let our homes to minimise rent loss and to contribute to tenancy
and neighbourhood sustainability. Respond to customer enquiries in a
timely and professional manner.
* Be the visible presence of the organisation within our
neighbourhoods.
* Listening to customer views, encouraging tenant involvement and
making recommendations for how the organisation can respond.
NEIGHBOURHOOD MANAGEMENT:
* Develop a detailed understanding of the issues and opportunities
within our neighbourhoods and contribute to development of solutions.
* Agree and deliver neighbourhood management actions towards these
solutions.
* Monitor the impact of actions and our work within neighbourhoods
and make recommendations for future actions.
* Develop effective local partnerships with other front facing
service providers operating in our neighbourhoods.
* Contribute to maintaining and improving the appearance of our
neighbourhoods including enforcement actions where appropriate.
LANDLORD SERVICES:
* Provide a comprehensive tenancy & estate management service.
* Carry out Landlord duties such as communal area and estate wide
inspections.
* Deliver neighbourhood management actions associated with our
compliance obligations.
* Carry out visits to customers in arrears when required to support
the actions of the Income team.
LOCAL CO-OPS:
* Support local co-ops in a secretarial capacity.
CAPABILITY REQUIREMENTS
ESSENTIAL REQUIREMENTS:
* Knowledge and awareness of related housing regulations/law.
* Experience of delivering face to face customer service.
* Experience of developing partnership working with support
agencies, local authorities and community groups.
* Good understanding of the social, economic and political context
in the neighbourhoods in which we operate.
* IT. skills – Proficient in the use of Microsoft office.
* Permission to work in The Republic of Ireland.
* Educated to Leaving Certificate standard or equivalent.
* A full, clean driving licence and access to your own vehicle.
DESIRABLE REQUIREMENTS:
* Relevant professional qualification.
SUMMARY CONDITIONS OF EMPLOYMENT
SALARY: Competitive salary commensurate with experience. (CHI
operates a performance based salary model that allows for annual
salary increases on a set salary range through performance).
ANNUAL LEAVE: Annual leave will be * days
(exclusive of * public holidays), plus an
additional 3 Privilege days per year. Annual leave increases through
length of service and can also be additionally accrued as paid time
off in lieu of overtime (TOIL).
PENSION: Co-operative Housing Ireland offers a defined contribution
pension scheme. Employees have access to the scheme on successful
completion of their six-month probationary period.
TRAINING & DEVELOPMENT: Continuous professional development, training
& further education courses, study & exam leave and professional
membership fees are paid for at CHI’s discretion where relevant.
TRAVEL & SUBSISTENCE: Travel and subsistence expenses will be paid
according to CHI Policy, similar to public sector rates.
E-WORKING ALLOWANCE: An Electronic Working Allowance is paid daily
for remote working when the role isn’t primarily remote.
SELECTION PROCESS
Selection will involve short-listing of applicants for immediate
interviews based on applications and CVs submitted. The short-listing
selection criteria are based on the requirements of the job as
outlined in this job description. Please note that all posts may be
subject to Garda Vetting.
THE CLOSING DATE FOR APPLICATIONS IS **APPLY ON THE WEBSITE**:**APPLY
ON THE WEBSITE** ON FRIDAY THE **APPLY ON THE WEBSITE**ND OF SEPTEMBER
**APPLY ON THE WEBSITE**.
HOW TO APPLY:
Interested applicants should submit a CV and cover letter to **Apply
on the website**.
_CO-OPERATIVE HOUSING IRELAND IS AN EQUAL OPPORTUNITIES EMPLOYER._
_ALL DOCUMENTATION RECEIVED BY CO-OPERATIVE HOUSING IRELAND WILL BE
PROCESSED IN ACCORDANCE WITH THE DATA PROTECTION ACTS & GENERAL DATA
PROTECTION REGULATION (GDPR; **APPLY ON THE WEBSITE**)._
We need : English (Good)
Type: Permanent
Payment:
Category: Health
